Contact Us

The Planet Icicle Customer Service team are dedicated to providing customer service excellence.  We greatly value your custom and whether processing your orders or answering a product enquiry, we assure you of our commitment to customer satisfaction.  And that dedication starts with making it as easy and as convenient as possible to contact us.

The Planet Icicle Contact Centre is set up to offer a range of communication methods to suit you.  Whether by Email, Telephone of Letter, all our Planet Icicle advisors have extensive knowlege of our product range to help you make the right choice.

By Email:

info@PlanetIcicle.com

As a web based company, most of our customer correspondence is via Email.  Responses to your enquries will be made during our opening hours of Tuesday - Saturday 10am - 5pm, where in the majority of cases, response times are within a few hours.

Just click on this link to start your Email: 

In addition to answering your enquiries, we greatly welcome your feedback.  Whether it be a suggestion on how we can improve our website, or skating products you would like to see within our collection, we value and listen to all your comments, in order to continually enhance your shopping experience with us.

By Phone:

0844 887 0225

At Planet Icicle, we understand that sometimes it's easier 'just to talk', and as such, we offer a telephone service that is open Tuesday - Saturday from 10am to 5pm.

By Post:

Planet Icicle
2nd Floor, Middle Mill
Carlinghow Mills
501 Bradford Road 
Batley
West Yorkshire
WF17 8LL

In Person:

You can call in and see us at our dancewear showroom.  Through our sister company, Planet Dance, we offer a 'Collect In Store' option to all Planet Icicle customers.  Our opening times are Tuesday - Saturday, 10am to 5pm.  You can find directions to our showroom via our Planet Dance website.